Poor customer experience.

Something just doesn't add up at fnb. App**** for a readavance on home loan 18th June today still waiting for a paid out. Application was finally approved on the 29tj July, to date still waiting for payout. Banker never makes a single CA to update me on any. I have to email, call, WhatsApp. He never make the effort update. Qe get sms that they can't hold of me and my wide but no missed call. They give us a number call them and the number just rings for days. We here bank system are down. Not sure if we should suspect ***** or whether nothing works at fnb.