Poor customer complaints service

Terrible service from the complaints department regarding a claim that was rejected based of poor judgment. Lodged a claim for my vehicle scratch and dent policy which was rejected based on size and cost, after submitting proof that the damages where way less than the policy limits and had taken the vehicle to an authorized service provider of there panel, I recived a quote for almost half of the estimated amount that was given by them based on pictures. Jabulani Nkomo from the complains department took the response from the claims department copied and pasted to a letter head and submitted it to me with no investigation conducted. This type of unprofessional service is clear the lack of willingness to help understand the complaint or investigate the case with understanding. I contacted the service provider to find out if the complaints department had contacted them for further information,the response was no which is proof that no investigation was conducted. After his response I requested that the case to relooked into and got a response that the vehicle has now been damaged on more than one panel, which it is not. This is purely making assumptions with reasoning not to repair the vehical