Poor Customer Care Line

<p>I called the call centre earlier asking as to what time my local branch closes, given that I heard FNB has extended their trading hours for some branches. I was told that the branch in question closes at 5.30. I then went to the bank at 4 45 and they were closed. I then called the call centre to lay a formal complaint. A person called Lawrence dealt with my call- he kept saying sorry repeatedly and to 'forgive that person who gave you the wrong info' , he did not ask what branch I went to nor did he transfer me to his supervisor when I has asked him to. Since my calls are recorded, I request that FNB investigate the 2 persons responsible for handling my requests. </p>