1 reviews | Active since Oct 2014
poor customer care and service delivery
Very bad customer service. I open an account on 12 April 2018 until today I am still waiting for my bank card to be deliver because one of FNB staff member make a mistake on my address an send it to Durban ( I am just afraid one day they will transfer money in some else account ) . have been in contact with FNB Consumer and premium Ref ********** NF - ********** NF nothing has been done - FNB accuse courier - Courier accuse FNB . the keep on promise to deliver my card each week I am still waiting until today .
Good day Angeline,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Consumer & Premium Core Banking who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Angeline,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Consumer & Premium Core Banking who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)