1 reviews | Active since May 2014
poor customer assistance
<p>we are premier account holders and FNB promises you the unbelievable adverts that they will assist you all hours and so on and so on</p> <p>if you go to a branch for assistance , they charge you a fee , because you did not use the internet , if you do you the internet and is not able to do what you wanna do , you go into the internet and a premier account manager will contact yoy ----well its not true ,we have tried this on friday 27 jan still no response</p> <p> </p> <p>fnb please do not promise you can not keep up</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)