1 reviews | Active since Jan 2017

06 Jan 2017, 14:45

Poor customer assistance

<p>I am currently having a problem with my fnbconnect data service, where I am being ****** of my data. I called the call center and received absolutely no help at all. The line was dropped more than three times whilst I was holding with no one being helpful at all. I was instead told that the reason for my data issues is because I have an iPhone. I have bought more than 4 gigs of data in the past 3 days that has all run out and I have downloaded no apps, music etc and have used my data for whatsapp and occasionally browsing Facebook. In the past I have been able to buy 2 gigs of data to last me the month!!! I am incredibly annoyed and frustrated and hope that I get some help or I will port to another network who will at least pretend to assist me when I have issues!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jan 2017, 14:57
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)