Poor customer and listening s****s

On the 30/04/2019, 16:10 I tried to withdraw cash at a ATM in turffontein but the card then swallowed my card and my transaction was reversed. I then called the number ********** 132 explained what had happened and wanted to know why plus I had no means to get to a branch but the consultant who took my call was not listening to me because she then responded that she was cancelling"stopping" my card,out of frustration I said that's not the reason I'm calling and repeated my story but she hung up on me-disappointing I rang back asked if I could have the details of the person I previously spoke to but the consultant said it's not possible as their system doesn't show my previous call and transferred me to general quarries...dialled back for the third time and I was told my card was automatically stopped and that's the only explanation I could get and I should use my app to withdraw money , second day without a bank card it's a public holiday and I have to revert to ewallet when I need cash, not happy with the service I received from the first consultant and would appreciate intervention and feedback on our call