SB
Suzan B

1 reviews | Active since Dec 2016

15 Dec 2016, 14:24

Poor Credit Card Delivery

<p>I have had the worst experience in the world concerning FNB's credit card department. They send random emails between themselves and the courier service when trying to devlier your card and you have to sit there and call between them while they shift blame. Absolutely pathetic service. They will sell you a credit card and tell you all about its benefits but they cant even process a simple card delivery. Have been waiting a month and still not resolved. Promised card will be delivered in 3 working days which is also unacceptable given the time I have already had to wait. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Dec 2016, 10:10
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)