EC
Everon C
1 reviews | Active since Sept 2009
02 Dec 2024, 10:33
Poor courier service
On wednesday 27/11/2024 i ordered a replacement credit card as mine was damaged...I followed up with card on Friday 29/11/2024 who advised that the courier company had collected the card on Wednesday...on checking with the branch this morning the courier company has still not delivered the card...if FNB can issue the card on the same day it is ordered why will the courier company take so long to deliver....this poor service from the courier company reflects badly on the service offered by FNB..I have always received fantastic service from FNB and they shouldn't allow other service providers to spoil their good reputation....hopefully I get my card
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Everon C's updateReviewer Update
02 Dec 2024, 19:53Thank you...so I see that without contacting me they have decided to to the process over by ordering me another new card...all I got was a notification saying set up your delivery...and guess what they gave it to the very same couriers who lost the previous card..with this kind service it would not surprise me I get billed for both cards...I just hope i get A card before Christmas....
EC
Everon C's update02 Dec 2024, 19:53
Reviewer Update
Thank you...so I see that without contacting me they have decided to to the process over by ordering me another new card...all I got was a notification saying set up your delivery...and guess what they gave it to the very same couriers who lost the previous card..with this kind service it would not surprise me I get billed for both cards...I just hope i get A card before Christmas....