SA
Shane A

1 reviews | Active since Sept 2013

19 Jun 2018, 13:45

Poor Contact

I am fed up of having a supposed "team of bankers" and every time I ask to be contacted I get no contact what so ever or just get some lazy person that wont help me at all, what the hell is going with FNB and their lazy staff and contact methods?!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2018, 15:02
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Premier Resolution Centre and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)