1 reviews | Active since May 2018
Poor consumer service
2 service consultants to handle customers , with a waiting time of 42 minutes at 16.15, 3 May 2018. My neighbour says I was fortunate , he waited 1.5 hours recently . Both he and I were served by a lady who was not a consultant but was filling in , and who apologised for the fiasco . Not good enough , should I cancel and withdraw completely from F.N.B.? In addition I received bad news re. my expired card, Head Office had apparently forgotten to order my new one . It could not get worse in terms of service !
Good day Mr. Harris,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Mr. Harris,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)