Poor comunication

I did online vehicle finance on 5/11 and everyday I have to phone Lesego modibane to find out if he received any news or if all are in order. He does not phone to give feedback and if i cal he is always busy. I have phoned over R300 of airtime out after him. I tried to get someone else to help me and they did not want to. I asked to speak to a manager and this is also not available everytime I call. He sent a mis du plessis paperwork to me, I think he does not even know what I app**** for. This is really poor service. It has been 6 days already and I need to contact him everytime.