1 reviews | Active since Sept 2016
Poor Complaints Handling post Debt Review FNB Card
After being under debt review and settling all debts including a FNB credit card they issued a letter quoting the numbers of all linked accounts to the Premier Card as paid off and settled. It now comes to light that you still have the card in collections for a balance of R5055.50 and they cannot give me any explanation or reasons. I have logged complaints spent hours on the phone to no avail. card number *** legal account *** and further acc *** all stated on the letter dated 05.12.2019 and account ending 5964 closed on 8/10/2018. How can this be that I remain punished for something that has been resolved and cleared by a court order but FNB Premier cannot action this correctly? Complaint reference is ***F.
This is why clients move their business from RMB and FNB due to the poor service!
Empty promises and poor service seems to be the order of the day. They leave the public no option than to reach out to public forums and regulators to protect their rights. This is appalling behaviour by a commercial bank.
Empty promises and poor service seems to be the order of the day. They leave the public no option than to reach out to public forums and regulators to protect their rights. This is appalling behaviour by a commercial bank.