Poor communication, service and administration

FNB is causing my partner and I unnecessary stress because of their lack of internal communication and controls. My partner raised a dispute regarding a collection from his credit card account that occurred over a month ago. He escalated the matter 2 weeks ago and every single day since he receives a call from a different consultant from FNB that his account has been flagged.

He has disputed 2 amounts that were erroneously collected from his bank account. He raised this with FNB to try and get the matter resolved, however, FNB insists on calling him and giving him nonsense feedback with absolutely no resolution.

This is the most frustrating experience we have ever had. Please clarify how it takes 2 weeks to resolve a simple request? Why is one consultant not taking ownership of this issue and aiming to resolve it? He has provided you with detailed feedback regarding the issue and has constantly repeated himself to various call centre agents. This is ludicrous service from an acclaimed elite bank.

Your administration and service, or rather lack thereof, is shocking.

If FNB does not this seriously, and aim to resolve the issue, then we are more than happy to close all our FNB accounts and move our funds elsewhere. He has the patience to deal with your ridiculously poor administration, but I do not

Have your people call us before tomorrow to have this resolved or I will log a complaint on every single social media platform and ensure everybody knows about this.