Poor communication, poor service

<p> On the 02/02/2017 i poned fnb premier to open an account because i saw their adverti*****t thinking that this will be excellent. I had an issue with the card delivery because it took 3 weeks on the 23/02/2017 i received my card. Now the arrangement was i need to provide the courier with id and proof of residence but when the guy arrived he said i must just sign it will be fine. On the 24 i received an sms stating that my account is open. On the 25 when i had to receive my salary i just got sms's from other banks stating that my debit orders was unsuccesfull. I then phoned premier banking asking them about it , they said that my account was on hold because they need proof of residence. I then told them no one told me to go to the branch and hand it in or any communication before hand that my account wont work if i dont send it. I then went to the bank giving them the proof. I am this very dissapointed because now my credit record will be influenced and fnb will probably charge me for the unpaid debit orders. The advertising states that you will have bankers available 24/7 but actually you need to do all the work by yourself.</p>