Poor communication pathetic!!! *****ing

First national bank Private Wealth Credit Card I phone fnb on Friday to settle my credit card 17 September As I spoke the lady from FNB I did the payment immediately and SHE transferred the money to my budget facility. Then she told me private wealth is off line and I need to phone on Monday again Monday I phoned again spoke to 3 different people then i was told to email my private banker So I emailed her and explain to her what has happened Monday night I sent the closure documents to my private banker and only to get feedback now to be told I need to pay again and maybe the person didn’t give me the correct amount ?????????? My private banker can’t even help me

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