Poor communication from the Reversals Department

<p>On July 18, 2017, two unauthorized transactions were done on my bank account. I immediately contacted the Reversals Department and was told by Mantwa Maimane to submit a form to ********** I submitted the form twice, one for each transaction. I was supposed to get a reference number but never got it. I then phoned again but was told to wait for 5 working days. On July 28, 2017, I phoned again and Curtis Carvell told me that I never submitted anything. I sent him the email in my Sent Items which he confirmed the receipt of. He suggested I emailed Haley Losper on the matter which I did. It is August 1, 2017, now, and FNB has neither sent me a reference number nor reversed my unauthorized transactions. Haley Losper ignored my email. This is extremely poor communication practices from FNB's side.</p>