Poor communication from FNB

On 20/03/2026 I asked for my Tax-Free Unit Trust account to be closed and the funds be transferred to my newly opened Tax Free FNB Cash Deposit account, I was sent a Tax Free Transfer Form to complete, which I have done and returned to them. After more than a month now I still see my Cash Deposit account is empty and after many sent emails, no one is coming back to me. Very poor communication from FNB!