Poor communication from FNB

I opted to downgrade my account to a cheaper option as the account that i had did not offer anything worthwhile. FNB decided to cancel my debit card without notice or replacement card, so when i tried to use the card today it got declined. needless to say the embarrassment i had to endure. when i phoned the call center i was quickly advised by the agent Nobuhle that "it was your choice to downgrade, so we cancelled your card and now you have to order and pay for a new one" seriously ? i cant believe FNB could react like this. i think it best to move my accounts else where.