Poor Communication & Feedback

I find it appalling that such a huge bank would have so much poor communication and feedback. After a successful Debi Check Mandate and confirmation on revolving credit facility that was app**** for on Tuesday the 18th, the bank consulted indicated that funds will clear/be available by Thursday.

It is on Thursday the 20th that follow up was done and the consultant Nompumelelo who promised to follow up with the admin dept. for clarity as she has no idea why funds were not reflecting and she will call back and till now, no call came forth. Friday the 21st another follow-up was done through Tintswalo who also made the same promise to no avail.

Only on Saturday the 22nd that a new consultant gave a totally different story to say there is a backlog so she is hoping for feedback this week, something contrary to what was said by Nompumelelo and Tintswalo last week,

As a very patient person I call again on Monday the 24th for a follow up again, and someone indicates that the funds should reflect on Tuesday the 25th or latest Wednesday 26th and I indicated to her that is very contradictory the information that was confirmed to me last week by the other 2 colleagues as well as the Saturday story I was told.

She then indicated she will follow up with the previous consultants as well.

To a point that from where I am, I am unsure as to what is going to happen and when or when exactly will the funds be actually available. I guess I will just have to wait and see, as and when it happens