CL
Charlotte L
1 reviews | Active since May 2016
11 Feb 2020, 14:18
POOR COMMUNICATION
Hi I ask myself why does FNB always have to do this to me I ordered a new card to be delivered to MALL OF AFRICA even on FNB app its says mall of africa then i get a sms saying my card as delivered to MENLEYN MALL i dont even know where that mall is i am based at Kempton park and work at Sunninghill which is why i asked for the card to be delivered to mall of africa
I dont know what to say now i rest mys case ***
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FNB (First National Bank)'s replyOfficial
11 Feb 2020, 15:05Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply11 Feb 2020, 15:05
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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