POOR COMMUNICATION - Boitumelo Xakaza HOMELOANS department

Why do we need to complain first before we get ANY response out of our process???? We have app**** for a re-advance in middle February (due to the fact that we are on a schedule and I KNOW how long the process should take) . We have not received feedback for two weeks, after which we logged a complaint - THEN we were BOMBARDED with updates and messages which made us happy and excited! Now, again, it has been a week after the Valuation was completed and STILL NO FEEDBACK, UPDATE and her PHONE is AGAIN OFFF - not ringing - it is OFF - IF employees are working from home - please ensure that they know HOW to work from home and STILL keep their CLIENTS informed - We want someone who will help us in a professional uninterrupted manner! We are on a tight schedule and thought that FNB will keep our interests at heart! PLEASE INVESTIGATE immediately and give us someone who will help us ASAP!!! BTema*@fnb.co.za