Poor communication, bad service during pandemic. Provide clear information.

Due to the pandemic many people have had to make sacrifices regarding their salaries and even business opportunities. With that being said. FNB has made it difficult for clients to seek help during this time compared to other institutions. Collections calls to ask why you have not paid. That's it. I recieved help from one person as to how to apply for the payment holiday. Needless to say that where the good service ended. No follow up confirmation email stating that the documents were even sent off. No word from the bank. Only countless calls every day asking about payment. Every agent saying they will make a note about the application bit never actually does because they ask the same questions over and over. I am currently waiting 2 months for feedback.

Each case gets handled by different people and no one knows what is going on. It is a complete mess and adds stress to an already stressful year and situation. If one goes into a branch they just simply sit you down and allow you to call the call centre from the branch. That's it. I am so fed up I no longer wish to use any of FNBs services and wish to switch banks.