Poor communication and careless

FNB is becoming care less with their clients, they used to communicate when the account is in arrears and send message that reminds the account holder to make deposit into the account to keep the account up to date. Now they do not care anymore, they are just heartless, i fail to understand what kind of behaviour is this by one of the big bank in South Africa. They have deactivated our NGO account due to monthly charges arreas. we are not profit organization, our account doesnt receive month every month that is why is owing bank charges. I always make deposit when they send me message to make deposit. they used to send message that please make deposit before the account get deactivated but this time they did not, they only message that i received was that they handed over our account to attorneys for bank charges owed, that was very unprofssional behaviour by FNB, they acted so very unprofessional and ***********. i am very disapointed by this action, i need the whole world know that FNB they have poor service when it comes to communication with their clients, if they communicated with me to pay those bank charges i should have paid, but they decided to take harsh decision on us because we just a poor NGO. FNB MUST FALL UNTIL ACTIVATE OUR BANK ACCOUNT!