Poor communication and accountability

Fnb card delivery

13th Dec- Report ********** activity to fnb They cancel card and send me a new one, told three to four business days (same day as report) On the third business day, DSV call to inform me they will be delivering in three to five business days, and ask where they must deliver (I had already told fnb this, but nonetheless) Today (23 Dec) I get an sms and call that they're outside my house with the delivery. No warning "normally we call 15 minutes before to arrange the delivery" - the delivery guy I'm on the phone with (note: I had left home 15 minutes ago and now in town) I can only be back in about two hours, "OK you'll need to reschedule delivery"

And in the meantime I can't use cardless services because they never send the OTP

So no debit card during this period.

And this is the second time DSV/fnb have ****ed up the delivery of my card in two years. Last time they kept showing up to my home address on record despite the repeated instruction being to deliver it to the gardens branch since I'm not at home during the day. Took two or three weeks to get my card last time. I had to repeatedly go into the branch in an attempt to get them to wrangle DSV into doing as they're supposed to. I laid an official complaint last time and there was no resolution or accountability then either