1 reviews | Active since Nov 2015
Poor communication
<p>I have been plagued by numerous sms's from a courier company regarding delivery of my FNB credit card.</p> <p>Eventually the courier company was able to arrange delivery of my credit card to FNB N1 City at 09.30 on 29/03/2017. Ia m still waiting for the said branch to contact me to inform me that my card is ready for collection.</p>
Good day Mr. Tony Armstrong
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Tony Armstrong
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Thank you for the prompt response. Too many companies do not respond.
I received a call from N1 City to say that my card is ready for collection. I am disappointed that it took an email to Hellopeter to elicit a response. That said it is kudos to FNB for the prompt response.
I shall attempt to obtain my card from the branch tomorrow. I will respond according to my experience there.
Regards
Tony Armstrong
Thank you for the prompt response. Too many companies do not respond.
I received a call from N1 City to say that my card is ready for collection. I am disappointed that it took an email to Hellopeter to elicit a response. That said it is kudos to FNB for the prompt response.
I shall attempt to obtain my card from the branch tomorrow. I will respond according to my experience there.
Regards
Tony Armstrong
Received an email from FNB?
"First National Bank:-) Reference number ********** has been issued for your complaint. To follow up with us you can contact .30 Mar 15:59"
Hugh???
Rep**** to email at **********
Received the following response from my service provider "Your message wasn't delivered to ********** because the address couldn't be found. Check for typos or unnecessary spaces and try again. "
Can anybody suggest a competent banking institution? (If such a thing exists)
Regards
Tony Armstrong
Received an email from FNB?
"First National Bank:-) Reference number ********** has been issued for your complaint. To follow up with us you can contact .30 Mar 15:59"
Hugh???
Rep**** to email at **********
Received the following response from my service provider "Your message wasn't delivered to ********** because the address couldn't be found. Check for typos or unnecessary spaces and try again. "
Can anybody suggest a competent banking institution? (If such a thing exists)
Regards
Tony Armstrong