Poor communication

<p> </p> <p>I am so angry with FNB - Credit Card. My card was stopped - when I called to ask why I was told because I have not sent proof of my address and ID. This important info was requested via sms.... with all the ***** and ****s going on in this world why would I be stupid enough to provide this info when asked via sms. When you are late with payment FNB do not hesitate for a min to make a call and warn with all kinds of threatening letters etc..but for something this important you are sent and sms FNB get your act together please..now I am caused inconvenience having to go to a branch to provide this info Standing in long queues and getting more frustrated I refuse to send this important info via email or fax.</p>