Poor cmmunication regarding documents for a loan.

I app**** for a loan on Sunday, even though I don’t bank with FNB. On Monday, I submitted all the required documents. There was an issue with my proof of residence, so I made the effort to visit a branch to resolve it.

I live far out of town, so I specifically asked the agent to confirm that everything was in order before I left. I was assured that the issue had been sorted.

Today is Thursday, and I am still receiving SMS notifications saying my application is on hold due to outstanding documents. I have resent the documents multiple times to different agents and sent several emails, but I have received no proper feedback.

Every time I call, I am simply told to resend the documents again, with no clear explanation or assistance.

This is extremely frustrating and inconvenient, especially after I took the time and travel to visit a branch. I expect proper feedback, clear communication, and assistance to resolve this matter urgently.