Poor client services

It's been 4 months and a few days since my husband passed away - FNB Life doesn't make clients a priority! I have not yet received any monies, not even for the funeral cover. I've been in the bank 3 times, I have contacted them numerous times and the only response they give me is "Someone will call you before the end of business today". To date I am awaiting for that someone to contact me. I have no idea what is going on with my claims! This is ridiculous! Oh and they cannot even give me reference numbers for my calls*