POOR CLIENT SERVICE FROM FNB!!!

To the Consumers out there.I will be making my story short.Well im under debt review and would like to settle my outstanding debt with FNB Debt review departent and after emails and phone calls they would not offer me any discount on my loans.Its just very strange how quick FNB is to offer you loans and bussiness but when it really comes to the point to help their customers especially in these hard time where Covid caused so many people to loose their job etc,FNB would still rather milk the consumer by the last bit off cent,not once have a consultant even try to esculate the matter to a manager in a bigger position to at least try and resolve this matter,As FNB slogin states,HOW CAN WE HELP U.What a lie!I had no choice to bank with Capitec now as i had to change bank accounts,i will advise the consumer out there to think carefully when choosing the right bank,just to give the consumer out there some confidence,my wife sits in the same boat and Standard Bank offered her a 20% discount to settle her debt,now thats client service!So just be aware consumers,hopefuly you will be doing your homework in choosing the right bank in the future.Regards Jacques