Poor client service at Fnb bluff.Donot visit the branch,they are unhelpful

This morning i have logged into the fnb app as usual...at the homescreen,offers came up with temporary and personal loans,i have tried to apply for a personal loan but the app just quit so we decided to visit the bluff branch.

The branch was not busy and the estimated queing time was 5 minutes.We waited for around half an hour,another lady suddenly came in with kids she was then excitedly greeted by your staff and was helped before me. I decided to put that aside and waited another 10 minutes. While we where still awaiting to be assisted,2 guys came in,was greeted by another staff of yours and then called before us.I then advised the floor assistant as to what transpired and the staff member argued back in her defence by screaming aloud "im on lunch break so i can assist anyone".

When it was finally our turn,the sales consultant anisha advised that im approved for credit and advised the terms and dates of the debit orders.We agreed to the terms and she advised that we have been approved.

In a few minutes i believe she stepped out to the printer,when she returned she advised that i was declined due to scoring.

What type of service is this?if she advised that i was declined in the first place,i would have taken the temporary loan instead and left.Now all of my offers are gone.

Why preapprove customers and then decline?why speak so harshly?where is your ethics in customer service?terrible cervice from Fnb!