Poor client service
The Strand branch service a huge area, yet they only always have one teller on duty. I had to wait for more than a hour and half before I got any service. There are 3 teller windows, but only one teller. There are more than 5 other counters helping people open accounts etc, but one person helping the local businessman. Pathetic service.
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Replies (2)
FNB (First National Bank)'s replyOfficial
18 Dec 2018, 16:51 Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply18 Dec 2018, 16:51
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
's updateReviewer Update
01 Mar 2019, 12:36They still only have one teller. Manager at branch gave me excuse that the person that was suppose to work at teller dropped him. That was 2 months ago. They still have not employed a new teller!!! We as business owners have to sit and wait sometimes as much as a hour to get service. Waste of our precious time. Poor service.
's update01 Mar 2019, 12:36
Reviewer Update
They still only have one teller. Manager at branch gave me excuse that the person that was suppose to work at teller dropped him. That was 2 months ago. They still have not employed a new teller!!! We as business owners have to sit and wait sometimes as much as a hour to get service. Waste of our precious time. Poor service.