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Bonafide N

1 reviews | Active since Nov 2015

08 Sept 2017, 08:54

Poor client service

I noticed that the interest rate charged on my credit card appeared to be incorrect hence i queried it. I was told that to do a reconciliation would take about 5 working days . That was on the 8th of August 2017. It has been a month since then and I have even tried to use their secure chat platform offered through the FNB App and I have not received any feedback to date. I have requested for a premier manager (Devashnee) to call me on several occasion and nothing happened. I was at some point told that my query was logged incorrectly and then was told that there was a duplicate of my query hence it was put back to the flow. The reference number for my query is Rp ********** 6500. I am extremely disappointed with the apolling service or lack of that I have received thus far especially considering that I have been with FNB for such a long time with most of my assets financed with them and the bank being my main bank.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Sept 2017, 09:30
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

BN
Bonafide N's update08 Sept 2017, 14:56
Reviewer Update
Someone contacted me from FNB and I'm told interest is calculated on purchases made and not the total balance used on the credit offered. For ease of understanding, refer below for an illustrative example. If you are give a credit for R12,000 at 10% per anum Provided you use the entire R12,000 you will be charged (R12,000 x 10%)/12 = R100 That is simple enough, however, I was further told that if you decide to deposit say R3,000 into the credit account and then use the entire R3,000, then the interest will not only be on the R12,000 but will be on the R12,000 plus R3,000 that you have deposited hence your interest will now be (R15,000 x 10%)/12. The latter does not make accounting sense, how can one be charged on his own funds. It means that FNB is charging us for transferring money into the credit card then use it. We are told that to earn e-bucks one must use their credit card to swipe for goods and services while in the meantime this is how they calculate interest? . I spoke to a manager in the credit department (Velentia Makgibathe Ref: ********** nf who said she will call me back just after her meeting which she said it ends at 13:00 but she has not called back and now is 14:55 adding to my full month of one enquiry.