1 reviews | Active since Aug 2014
Poor Client assistance in Difficult times
I contacted FNB LOANS TO ASK THEM TO ASSIST ME REGARDING MY LOANS to reduced the monthly installment to enable me to pay all my account dues AS MY WIFE INCOME DECREASE BECAUSE THE RESTAURANT THAT SHE WORKED FOR DID REDUCE THEIR SALARY AND EVEN GIVEN THEM A NOTICE OF POSSIBLE RETRENCHMENT. THE CALL AGENT OF FNB WERE VERY UNPROFESSIONAL AS HE DID NOT LISTEN TO MY SIDE OF STORY. I SUBMITTED THE DOCUMENTS TO FNB THAT SHOWS THE POSSIBILITY OF RETRENCHMENT OF MY WIFE AND THE LETTER OF REDUCED HOURS. AS MY WIFE INCOME HAS BEEN REDUCED OUR HOUSEHOLD INCOME HAVE REDUCED AND IT IS IMPOSSIBLE TO PAY FOR ESSENTIALLY GOODS SCHOOL BUT FNB DOES NOT CARE TO ASSIST ME . I AM MORE THAN 25 YEARS A CLIENT OF FNB AND I REALLY THOUGHT THEY WOULD ASSIST BU
This morning. On the 16 July my debit orders did not went off even I did have money in my account. FNB THEN CHARGED ME R115 FOR EVERY DEBIT ORDER THAT DID NOT WENT OFF. I FEEL IT IS NO RIGHT AS THERE WAS MONEY FOR THOSE DEBIT ORDERS TO WENT OFF BUT IT IS MORE RIDICULOUS THAT IT IS R115 PER DEBIT ORDER,BECAUSE OF THESE CHARGES I AM NOW UNABLE TO PAID SOME DEBIT ORDERS
This morning. On the 16 July my debit orders did not went off even I did have money in my account. FNB THEN CHARGED ME R115 FOR EVERY DEBIT ORDER THAT DID NOT WENT OFF. I FEEL IT IS NO RIGHT AS THERE WAS MONEY FOR THOSE DEBIT ORDERS TO WENT OFF BUT IT IS MORE RIDICULOUS THAT IT IS R115 PER DEBIT ORDER,BECAUSE OF THESE CHARGES I AM NOW UNABLE TO PAID SOME DEBIT ORDERS