Poor choice of courier company for card delivery

I cannot believe that FNB uses DSV Courier services to deliver their cards. I have been waiting for my card as I was sent confirmation and notification that my card was despatched and on route and it is yet to be delivered. When you contact the courier service- they simply transfer you from one department to the other and put you on hold. I would have expected more from FNB and the courier service which they use on their behalf. I am really disappointed in the service- or lack there of.