TS
Theresa S
1 reviews | Active since May 2014
13 Nov 2018, 12:28
Poor care line service
Logged a complaint on 1 November regarded an upgrade of my cheque account and credit card which was done in error. This was eventually correct after many calls but today I phoned the care line to follow up on the correction of the ebucks, and the consultant could not see any query! This is pathetic as I have spent the last ten days speaking to the careline to correct!
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Replies (1)
FNB (First National Bank)'s replyOfficial
13 Nov 2018, 14:08Good Day Theresa
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply13 Nov 2018, 14:08
Official
Good Day Theresa
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***