Poor card delivery , activation and a waste of time!

I recently requested a new cheque and credit card with FNB, I clearly stated I wished to collect my cheque card at the branch, this request was ignored and It was courierd to me despite this being against my wishes. The courier didnt show up when arranged for my credit card and I had to he rescheduled,this was a huge inconvenience as they merely say the day it will be delivered and you cannot do anything else that day. I activated my cheque card without problem,however FNB listed me as an additional user on my own credit card and I had to spend 15 minutes on a phone call using my airtime to rectify this,when I enquired why this was done I was simply told it's just the way it works,does FNB then ***** everybody's airtime and cause them this inconvenience?I think it's time to change banks. I wont be requesting new anything from them again.