rN
robashnee N
1 reviews | Active since Aug 2009
05 Dec 2019, 14:37
POOR CALL CENTRE SERVICES
I was called by Visa to say that people from China are trying to purchase from my card. I was then skeptical to provide any information on the phone so I called FNB...only to be given false information and transferred to 5 people before being hang up on. In the meantime dont stress about ***** on my account FNB.
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robashnee N's updateReviewer Update
10 Dec 2019, 09:17I get a call today from Busi to tell me my international limits has still not been set to zero. then she transfers me to a Sezeko at authorizations with no introduction and this lady tells me she cannot have the international limits changed I must go through to ***** after authentication and making me hold ...I have been placed with ***** and authorizations who continuously says the other department can help with no one knowing what to do. FNB YOU SHALL BE LIABLE FOR ANY INTERNATIONAL PURCHASES ON MY CREDIT CARD. REALLY UPSET WITH YOUR *********** AGENT . AFTER HELLO PETER COMPLAINT YOU WOULD THINK THAT YOU WILL GET THIS DONE. I NEED MY INTERNATIONAL LIMITS ON MY CREDIT CARD TO BE SET TO ZERO....WHY IS THAT SO DIFFICULT TO DO
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robashnee N's update10 Dec 2019, 09:17
Reviewer Update
I get a call today from Busi to tell me my international limits has still not been set to zero. then she transfers me to a Sezeko at authorizations with no introduction and this lady tells me she cannot have the international limits changed I must go through to ***** after authentication and making me hold ...I have been placed with ***** and authorizations who continuously says the other department can help with no one knowing what to do. FNB YOU SHALL BE LIABLE FOR ANY INTERNATIONAL PURCHASES ON MY CREDIT CARD. REALLY UPSET WITH YOUR *********** AGENT . AFTER HELLO PETER COMPLAINT YOU WOULD THINK THAT YOU WILL GET THIS DONE. I NEED MY INTERNATIONAL LIMITS ON MY CREDIT CARD TO BE SET TO ZERO....WHY IS THAT SO DIFFICULT TO DO
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robashnee N's updateReviewer Update
10 Dec 2019, 09:31Wow got a call from Polisiwe to ask me how it went...REALLY Does FNB Departments NOT talk to each other or do they just do nothing and contact the client for feedback confirming they did nothing.STOP wasting my time. Time is money get the issue sorted.
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robashnee N's update10 Dec 2019, 09:31
Reviewer Update
Wow got a call from Polisiwe to ask me how it went...REALLY Does FNB Departments NOT talk to each other or do they just do nothing and contact the client for feedback confirming they did nothing.STOP wasting my time. Time is money get the issue sorted.