KS
Kim S
1 reviews | Active since Jan 2019
28 May 2019, 07:15
Poor call centre service!
FNB call centre : I tried informing the bank that I will be out of the country for a month. This you can only do through their call centre. I spent more than 20 mins waiting for someone to take the call. This is not the first time! Your account can get blocked without the bank knowing that your out of country! I don't have time to waste hoping someone will answer the call!!!!
Could you not allow your customers to do this via the app, as other competing banks do?????
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Replies (1)
FNB (First National Bank)'s replyOfficial
28 May 2019, 11:02Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply28 May 2019, 11:02
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***