NM
Nobathembu M
1 reviews | Active since Oct 2019
08 Oct 2019, 10:24
Poor call centre service
I am so disappointed with a **** service your call centre has!! I have been trying to call your Loans department even tried customer care to get a settlement letter for my Loan. The line just get dropped, a waste of my time and airtime! FNB is such a big company for this **** service they providing.
I need someone to call me ASAP before I take this even more further! My number is ***. All I want is to settle and close this account that's all!!!
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
08 Oct 2019, 12:44Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply08 Oct 2019, 12:44
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***