SM
Stephanie M
1 reviews | Active since Sept 2018
03 Jan 2020, 14:18
Poor call center equitte
I have been holding on a voice prompt that does not work properly. Keeps asking for my I'd number and saying it is incorrect. I spoke to an agent today at 2pm who refused to say her name and then transferred me back into the I've. I then spoke to Relifliwe, who refused to even understand the nature of my query and transfer red me to a loans department. I am now unable to get through on the IVR.
Y is the service at the FNB call center so disgusting.
Seriously, are these people even equipped to assist.
I need assistance, as when I log onto my banking app there shows a loan amount for 90 620, which I did not take out, so why is it there please remove.
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Replies (2)SM
Stephanie M's updateReviewer Update
04 Jan 2020, 06:32Hi,
Please can you investigate why the loan amount of 90 620 is reflecting on my banking app, instead of 48 000.
Please investigate and have this rectified.
You guys have access tosee the amount that came in, so your records should be rectified.
Thanks Stephanie
Please can you investigate why the loan amount of 90 620 is reflecting on my banking app, instead of 48 000.
Please investigate and have this rectified.
You guys have access tosee the amount that came in, so your records should be rectified.
Thanks Stephanie
SM
Stephanie M's update04 Jan 2020, 06:32
Reviewer Update
Hi,
Please can you investigate why the loan amount of 90 620 is reflecting on my banking app, instead of 48 000.
Please investigate and have this rectified.
You guys have access tosee the amount that came in, so your records should be rectified.
Thanks Stephanie
Please can you investigate why the loan amount of 90 620 is reflecting on my banking app, instead of 48 000.
Please investigate and have this rectified.
You guys have access tosee the amount that came in, so your records should be rectified.
Thanks Stephanie
SM
Stephanie M's updateReviewer Update
07 Jan 2020, 09:56Im still waiting for feedback from Direct Axis and FNB regarding the incorrect loan amount captured on my FNB app.
Did not receive the email I was suppose to be included in????
Did not receive the email I was suppose to be included in????
SM
Stephanie M's update07 Jan 2020, 09:56
Reviewer Update
Im still waiting for feedback from Direct Axis and FNB regarding the incorrect loan amount captured on my FNB app.
Did not receive the email I was suppose to be included in????
Did not receive the email I was suppose to be included in????