Poor Business Banking Service from FNB. Service Delivery is not only poor at Government Departments.

It is really frustrating to have to write a Hello Peter negative review to invoke a response from FNB. As a business owner my best energy is spent working on my business rather than spending my whole day attempting to get my bank to deliver service that I am paying for. My business manager is very difficult to contact and is always out of the office and has an auto reply on his email that directs clients to the call centre which keeps a caller on hold for long periods. Once the call is answered in most cases, the agent is not qualified enough to answer the request and directs you to the branch. The branch consultant then has to follow the same digital channels that the client has to follow. Clearly FNB has lost the plot as in the interest of providing decent customer service, you have really messed the customer experience up. What is the point of having all these systems in place when the customer is the one that is getting messed around. I have an urgent need, but I am struggling to talk to anyone at the bank.