Poor Business Banking Service - FNB

I have attempted to open a FNB business account with your institution and I've had nothing but frustration. I spoke to a consultant 2 weeks ago who sent me the list of requirements to send through for registration. I am yet to hear back from you. I spent multiple calls waiting for someone to answer. The first time I waited for 25mins, then another 16mins. The second time one of your staff said, "this won't happen again, I'll transfer your through directly".... another 25mins.. I then tried reaching you through the "admin" department, another 20mins. If this is a taste of the kind of service I can expect I will be joining one of your competitors shortly.

I know it's not a biggie according to the friendly staff I've spoken to and I don't think it's a biggie if I do my banking elsewhere. Sad.