Poor, below standard service from FNB Mobile

FNB Mobile not just a pathetic service provider, but definitely below standard wrt professionalism, woeful consultants and little attention to dealing effectively with queries. Signed up for a contract 3 months ago, against my better judgement after a short stint with one of their consultants on the terms of the contract which were in my opinion not clearly communicated at branch level. Phone (FNB Conexis X2) freezed/stuck on welcoming screen and after numerous fruitless calls to the most unprofessional consultants, I was advised to submit phone for repairs to branch, with a waiting period of at least 28 days, or alternatively hand in at nearest WeFix repair center (some 350km away!). Opportunity arose and I received a damage report after 5 minutes at the cost of R179 that phone was beyond economical repair. Again after several fruitless, wasteful, costly attempts to speak to a professional consultant (call was ended twice unceremoniously, rudely) I at last got hold of a Phumla (what a difference she made!) and was directed to the Admin dept for some resolution - apparently only a phone replacement on the cards, no option of cancellation. Is a rating below 1 possible??????????