POOR BANKING SERVICES BY FNB. Very UNSATISFACTION.

FNB- UNTRUST BANK fnb was unable to reverse an online purchase transaction that went out from my account on the 26 March 2018. I phoned the online help line immediately the transaction took place and i was emailed by FNB a DISPUTE form to fill and email back to which i did that the nest day. i waited for more than 3 weeks there was no responds of my money been reversed or otherwise, i then went to the 'TONGAAT' branch for a help to which i was placed on a phone call with the online reversal department, they asked as much as questions they can will ask which i provide them will all the infos they will like to know only to be told that i must wait for responds. Again i waited for about a month and still nothing coming on then i phoned them again personally which i was giving another dispute form by email to fill and communicate to the 'MERCHANDISE' i did that and responded to FNB that the merchandise is not communicating in writing which means the merchandise is not responding and all that i want is my money. Still that could not yield any positive result till i went back to the DBN CBD branch which i spoke to the manager of the branch and he called a consultant to assist me on my complain. that person also put me on a phone call with someone els who actually handled me in an unsatisfactional manner, infarct that was unprofessional service. She even have the mandate to hang over the phone on me 3 times. this is unacceptable.

OUR MONIES ARE NOT SAFE WITH FNB ( they can not keep their promises) first of all the bank did not NOTIFY me in any form of OTP before the transaction went out or goes through, this means they coiled with a 3rd party to take my money. Secondly if am any transaction that went out from my account, whether i intentionally or deliberately approve that transaction and yet i want a reversal, they as my bank should be able to reverse the money within 14 days before any investigation. Since this could not happen then this means they are ************* bank which i dont have to continue banking with. How can they allow someone to take my out from my account without an OTP approval? this is not a safe bank then.