Poor banking services

Right up until this point they have failed to solve my visa transactions issue- I did a card upgrade to private bank & have since been unable to do visa transfers. This was over 4 months ago & I done it all(personally calling multiple departments, dm's to their twitter complaint, 2 branch visits & emails to 2 private bankers) I have recieved no explanation or possible resolution to my issue & am sitting now unable to transact on my bank accounts waiting for someone to wake up & realise how this is affecting my ability to live & make a living. Banks claim to be making strides in being innovative & client focused...I haven't seen that.