Poor Banking Service

Hi I'm Sylvanna Johnson and on the 25/10/2023 @11.10:05 am I was using the ABSA atm in Old Mutual office Pinelands where I made a withdrawal of R2000 however the atm gave me no cash instead it gave me a receipt advising that the transaction was unsuccessful and the money would be reversed directly into my account hence on this same day just after 15:00 pm i went to another Atm Nedbank and the money was still not reversed I then called Absa Bank callcentre and the agent advised me to make contact with my bank which is FNB and then to fill in a Cheque and Debit card dispute form and on the 26/10/2023 I then filled in the form and was advised within 3 to 4 working days ABSA Bank will make contact with me and respond to the email on the 1 November 2023 I called ABSA to find out how far the claim was and was advised they can only assist me with a Ref Number that the bank gives me hence on the 2 November I went back to FNB howard Centre Pinelands and the consultant gave me the ref number and checked her email and advised ABSA has not rep**** yet and asked me if they have not called me yet and i advised no and then on the 5 November 2023 I called ABSA Bank again and was advised it takes 30 working days for them to investigate and then refund the R2000.00 Into my account ,my debits are not paid and I'm going to have to pay penalty fees for making late payments this is uncalled for and I've had a very bad experience with my bank which I'm using for more than 10 years even ABSA Bank that is suppose to be a big professional bank is just so poor service i would not want to do any business with either of these banks.