Poor Banking Service

<p>I am an FNB Gold Cheque account holder, and I would think that for all the fees I fork over to FNB on a monthly basis, that at the very least they would be capable of providing me with bare minimum service levels.</p> <p>I needed a 3 month bank statement, and according to the online banking support team, because my account statements are generated on a quarterly basis (with the last month being Feb 2017), I would be unable to get a bank statement for March 2017.</p> <p>That is unless I wait until May 2017.</p> <p>I find this wholly unacceptable, surely FNB has my account statement for March 2017 already prepared, why is it such a hassle for them to simply email it to me?</p> <p>What's the point of advertising your Gold Cheque account as being such a high end, exclusive account, when you cannot even offer your customers a simple 3 month statement when they request it?</p>