Poor Banking complain resolution channel.

previously i had an e-wallet logged case 533364 via call center 29/07/2018 14 working days amount R1400.00, 14 days past got this new ref ********** NF 10 working days past. and what i get now is they just don't know when their e-wallet support will be okay. i call for update everyday my money and email another cost, and next thing someone answers the phone and tell you, you will have to wait. She doesn't even know till when to wait to be refunded the money that, you expected to have used a month ago.I really hate this bank in terms of resolving the costumer complaints as promised. they really need to revise their customer complaint channels they give you long waiting periods for you complain to be resolved and they never get to meet the long deadline they give themselves. They talk as if that e-wallet support department is just a machine they cant have a discussion with to better their customer experience. What kind of a financial industry is this? Banking is not about cheap rates you can't compete on prices, but you can guarantee better service and banking convenience. Absa cash send is better quick and easy to resolve any disputes, and they also keep you updated on your case stages and have short SLA time, they call you once your complained is acknowledged not you call them like this Green Tree Bank.