Poor Banking

Hi<br> <br> I have a takealot account and have used the app to purchase items on the 07/11/2015 and today 09/11/2015<br> <br> When I processed the order I received the sms that the funds went off my account both times - by balance also shows it has been depleting on both occasions - however on internet banking it doesn't show it went off but the balance is low as well - takealot confirmed they have not received the funds.<br> <br> I sent an request for premier banker to call only to be informed it will be within 24 hours<br> <br> This is unacceptable - I hold more than 1 account with FNB!!!!